Shipping policy
Shipping Policy
Thank you for shopping with Owlykins.
This Shipping Policy explains how our orders are processed, shipped, and delivered.
Shipping Cost
We offer free shipping on Owlykins orders.
There are no additional shipping costs added at checkout.
Order Processing
After you place your order, we will begin processing it as soon as possible.
Orders are usually processed within 1–3 business days. Processing times may be slightly longer during busy periods, holidays, or unexpected delays.
Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information, if available.
Delivery Time
Delivery usually takes 4–9 business days after your order has been processed.
Please note that delivery times are estimates and may vary depending on your location, courier delays, weather conditions, customs checks, or other circumstances outside our control.
Shipping Locations
Owlykins ships to the locations available at checkout.
If your country or region is not available at checkout, we may not currently be able to ship to your location.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Owlykins is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice that your shipping address is incorrect after placing your order, please contact us as soon as possible at:
If your order has already been processed or shipped, we may not be able to change the address.
Delayed Orders
Most orders arrive within the estimated delivery time, but delays can sometimes happen.
If your order has not arrived within the expected delivery period, please contact us at:
Please include your order number and the email address used for the order so we can help you check the status.
Lost or Missing Packages
If your package appears to be lost or missing, please contact us at:
We will review the order information and help you with the next steps.
Owlykins is not responsible for packages marked as delivered by the courier, but we will do our best to help you investigate the issue.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please include your order number and clear photos of the damaged item or packaging so we can review the issue.
Contact Us
If you have any questions about shipping or delivery, please contact us at: